Swapping a clunky third-party form for a shorter review page on the company's own domain.
A client-facing evaluation page for tracking field technician KPIs. It replaced a long Google Form with a fast, secure web app on the company's domain, plus a dashboard for the internal monitoring team.
The old process ran on a long Google Form. It was enough of a hassle that clients often didn't finish it, and the monitoring team had no secure way to manage the feedback and performance data that did come in.
Rebuilt the Review Portal from scratch (PHP, HTML, CSS, MySQL) and trimmed the form down to a fraction of its old length. Set up a secure MySQL database for sensitive company and client records, and built a dashboard for the monitoring team to watch field ratings as they land.
Short, easy rating forms that clients actually finish.
One place for internal teams to keep an eye on field technician performance.
A database schema built to hold sensitive client details and technician records securely.